Privacy Policy

Last Updated: August 1, 2025

At The Portside Tavern, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, dine at our restaurant, or interact with us in any way. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Make reservations through our website or by phone
  • Sign up for our newsletter or promotional communications
  • Participate in our surveys, contests, or special events
  • Contact us with inquiries or feedback
  • Dine at our restaurant and provide information for loyalty programs or special requests

The types of personal information we may collect include:

  • Contact information (name, email address, phone number)
  • Demographic information (age, gender, preferences)
  • Reservation details and dining preferences
  • Payment information (processed securely through third-party providers)
  • Communication preferences and feedback

2. Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and general location data
  • Browser type and device information
  • Pages visited and time spent on our website
  • Referring websites and search terms
  • Cookies and similar tracking technologies (as described in our Cookies Policy)

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and managing your reservations
  • Providing personalized dining experiences and service
  • Sending promotional offers, newsletters, and updates (with your consent)
  • Improving our menu, services, and customer experience
  • Responding to your inquiries and feedback
  • Analyzing website usage and trends to enhance our online presence
  • Complying with legal obligations and protecting our rights

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Consent: When you have given us clear consent to process your personal information for specific purposes
  • Contractual necessity: When processing is necessary for the performance of a contract with you (e.g., reservation processing)
  • Legitimate interests: When processing is necessary for our legitimate interests and does not override your rights and freedoms
  • Legal obligation: When processing is necessary to comply with a legal obligation

5. Information Sharing and Disclosure

We value your privacy and do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who provide services on our behalf (e.g., reservation systems, payment processing, marketing platforms)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
  • Protection of Rights: To protect the rights, property, or safety of The Portside Tavern, our customers, or others

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

When we no longer need to retain your information, we will securely delete or anonymize it.

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request copies of your personal information
  • Rectification: The right to request correction of inaccurate or incomplete information
  • Erasure: The right to request deletion of your personal information
  • Restriction: The right to request the restriction of processing of your personal information
  • Data Portability: The right to request the transfer of your personal information to another organization
  • Objection: The right to object to processing of your personal information
  • Withdraw Consent: The right to withdraw consent where we are relying on consent to process your personal information

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. International Data Transfers

As a Canadian business, we primarily store and process data within Canada. However, some of our service providers may be located in other countries. When we transfer your personal information outside of Canada, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards as required by law.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Portside Tavern
135 Macbeath Ave
Moncton, NB E1C 6Z8, Canada
Phone: +1 506-857-5111
Email: info@foodsloss.com

For privacy-specific concerns, you may also contact our Data Protection Officer at the same address or email, attention: Data Protection Officer.